FTTC not gone live when expected

[#1]

Hello,

I had a BT engineer round 2 days ago to activate my phone line and he had commented at the time to my partner it was "ready to go" and to plug our router in. I hung back from doing this as I knew it wasn't my go live date. 

I waited and the go live was supposed to be "by 12pm 12/06/2018". 

That has now passed and my broadband order is not working.

The line is in sync and I can even authenticate with the bt_test_user@startup_domain login so I know I'm connected to BT's network.

Can someone at Plusnet please clarify what is going on?

(I do admit to not having had the text message yet)

[#2 · Accepted solution]

Slightly red faced although correct in that it's a few hours late. Order completed and I'm online with Plusnet now.

[#3]

Hi Steve, 

I'm sorry that you didn't receive your notification by midnight yesterday. 

I've given our system a little push after checking with our suppliers and manually activated your service.

If you have any further issues please feel free to give us a shout as we're more than happy to help and again please accept our sincerest apologies it wasn't by midnight.

Thanks.

- Ollie 

[#4]

Thank you for your response. I feel marginally more justified in that you had to manually nudge it. I'm sure I didn't miss out on much not having those few hours of service.
Service is working happily and I'm hoping training takes my sync up a touch or 2.
Static IP being ordered within the next few days!

[#5]

That's brilliant Steve. 

Should you need us for anything at all we're always here to help!

- Ollie