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FTTC not gone live when expected

FIXED
steveocee
Dabbler
Posts: 14
Fixes: 1
Registered: 3 weeks ago

FTTC not gone live when expected

Hello,

 

I had a BT engineer round 2 days ago to activate my phone line and he had commented at the time to my partner it was "ready to go" and to plug our router in. I hung back from doing this as I knew it wasn't my go live date. 

I waited and the go live was supposed to be "by 12pm 12/06/2018". 

 

That has now passed and my broadband order is not working.

The line is in sync and I can even authenticate with the bt_test_user@startup_domain login so I know I'm connected to BT's network.

 

 

Can someone at Plusnet please clarify what is going on?

(I do admit to not having had the text message yet)

PC Gamer, MikroTik Nerd, Networking Dweeb
4 REPLIES
steveocee
Dabbler
Posts: 14
Fixes: 1
Registered: 3 weeks ago

Re: FTTC not gone live when expected

Fix

Slightly red faced although correct in that it's a few hours late. Order completed and I'm online with Plusnet now.

PC Gamer, MikroTik Nerd, Networking Dweeb
Plusnet Help Team
Plusnet Help Team
Posts: 63
Thanks: 23
Fixes: 6
Registered: 23-01-2018

Re: FTTC not gone live when expected

Hi Steve, 

 

I'm sorry that you didn't receive your notification by midnight yesterday. 

 

I've given our system a little push after checking with our suppliers and manually activated your service.

 

If you have any further issues please feel free to give us a shout as we're more than happy to help and again please accept our sincerest apologies it wasn't by midnight.

 

Thanks.

 

- Ollie 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
Highlighted
steveocee
Dabbler
Posts: 14
Fixes: 1
Registered: 3 weeks ago

Re: FTTC not gone live when expected

Thank you for your response. I feel marginally more justified in that you had to manually nudge it. I'm sure I didn't miss out on much not having those few hours of service.
Service is working happily and I'm hoping training takes my sync up a touch or 2.
Static IP being ordered within the next few days!
PC Gamer, MikroTik Nerd, Networking Dweeb
Plusnet Help Team
Plusnet Help Team
Posts: 63
Thanks: 23
Fixes: 6
Registered: 23-01-2018

Re: FTTC not gone live when expected

That's brilliant Steve. 

 

Should you need us for anything at all we're always here to help!

 

- Ollie 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team