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FTTC Problem

Posts: 1
Registered: ‎22-11-2020

FTTC Problem

After nearly a month of being messed around with BT I decided to switch to Plusnet in an effort to establish a decent internet connection.

I originally placed an order in Oct with Plusnet and was told a few days after that my order had been cancelled as fibre is not available, when I rang to formally cancel the order, the very kind operator on the phone told me that it was a computer system error, he again reassured me that I can most certainly have FTTC and then manually replaced the order.

I've waited 10 days for the switch and now I've been told only after ringing a day after I was supposed to go live that FTTC isn't available because the cabinet is "at capacity" however, through separate correspondence through to Openreach and other checks done through BT wholesale have also confirmed that fibre is available.


I can't help but feel Plusnet are not making sufficient efforts to resolve this with Openreach. This is now the second time I've been told FTTC isn't available when it clearly is and I feel like this is more of an effort from phone operators to get through as many phone calls as possible rather than fully investigating what the problem might be.

Both me and my partner work from home and fundamentally rely on an internet connection. This level of customer service just isn't acceptable!


Posts: 29,351
Thanks: 6,578
Fixes: 1,480
Registered: ‎11-01-2008

Re: FTTC Problem

Moderators Note

This topic has been moved from Fibre to My Order 

Customer / Moderator
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Posts: 11,150
Thanks: 4,920
Fixes: 400
Registered: ‎30-06-2016

Re: FTTC Problem


Be aware that both BT  retail and Plusnet use the Openreach network and any network problems have to be fixed by them. Moving from BT's premier service (BT Retail) to BT's budget ISP (Plusnet) is not likely to result in any priority sevice from Openreach.

Covid is currently causing havok with the level of Plusnet customer services.

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