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Expedited Fee's are Ridiculous

andydee0
Hooked
Posts: 6
Registered: 20-09-2016

Expedited Fee's are Ridiculous

Hello,

 

So I become a new customer literally today, and okay 10 working day's isn't much of a wait - but was needed quite urgently.. I enquired about a faster delivery - initially I was told there is no such service - I started a new live chat and found out the service does exist.. but for a charge of.......... £196 PLUS VAT - This is not serious, for a tech guy to go to the green cabinet.. Click one wire, go to the exchange and confirm the connection - £196 is not worth 10 minutes of work...

 

Fee's that are ridiculous like this isn't a great way to see a new business. 

8 REPLIES
Superuser
Superuser
Posts: 2,512
Thanks: 219
Fixes: 5
Registered: 06-04-2007

Re: Expedited Fee's are Ridiculous

Hi

That is what Openreach would charge Plusnet (or any other ISP) to expedite an order.  It would just be passed on to you.  I've not heard of Plusnet offering this as a paid service before, but they do from time to time offer it when they have messed up and caused a delay.

 

Thanks

Phil

 

 

 

 

Community Veteran
Posts: 6,281
Thanks: 444
Fixes: 40
Registered: 30-07-2007

Re: Expedited Fee's are Ridiculous

It's mainly down to OpenReach charges I would guess , see here https://www.openreach.co.uk/orpg/home/products/pricing/loadProductPriceDetails.do?data=yzq%2FQaGYa3h... OR's charge for FTTC expedite is £180 ( plus normal charge! )

andydee0
Hooked
Posts: 6
Registered: 20-09-2016

Re: Expedited Fee's are Ridiculous

I totally get that the price comes from OpenReach - but £196 !? - Like that is crazy money for what the engineer has to do.. Its literally a 10 minute or less job.. And I am sure companies can sort a better price for customers than that hefty sum!

 

Like even £40-50 would have been fine, I nearly died when she said £196 plus VAT.

Superuser
Superuser
Posts: 2,512
Thanks: 219
Fixes: 5
Registered: 06-04-2007

Re: Expedited Fee's are Ridiculous

That's a historic price.  In the document you linked to (same one I looked at), that price was until 31/03/2013.  The next row is the current price, which is £196.00

andydee0
Hooked
Posts: 6
Registered: 20-09-2016

Re: Expedited Fee's are Ridiculous

Thanks for clearing up guys, and now I know this is NOT Plus Net charging this price - but nonetheless it still is crazy stupid money for what they need to actually do.. Anyways Ill have to wait the ten working days - did you guys get this on  the shorter side of the ETA or actually had to wait up to 10 working days?

Superuser
Superuser
Posts: 2,512
Thanks: 219
Fixes: 5
Registered: 06-04-2007

Re: Expedited Fee's are Ridiculous

It's largely down to availability of an engineer in your area.  Once an order has been placed then you will be given the date.  Plusnet should be able to check on available dates prior to placing an order, but they wouldn't be able to commit to that date until the order has been confirmed by Openreach.

andydee0
Hooked
Posts: 6
Registered: 20-09-2016

Re: Expedited Fee's are Ridiculous

Thanks PJ, sounds good to me - no date was provided but then again I literally clicked confirm payment like 30 mins ago!

Community Veteran
Posts: 2,556
Thanks: 171
Fixes: 2
Registered: 27-05-2011

Re: Expedited Fee's are Ridiculous

But PN is now a bargain basement operator competing with TalkTalk on price (never used to be) if you want a premium service there's always AAISP or Zen Cool smiley

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