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Expecting fibre change today but nothing happened

FIXED
HairyDog
Hooked
Posts: 5
Registered: ‎20-03-2013

Expecting fibre change today but nothing happened

Hi,

I ordered a change from ADSL2 to Fibre a few weeks back and had been given a date of the 8th (today) for the change but nothing seems to have happened today, no email or text message letting me know it's being done today. Could you tell me when I should be expecting it I was really hoping it was today!

Thanks.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,797
Thanks: 559
Fixes: 212
Registered: ‎01-01-2012

Re: Expecting fibre change today but nothing happened

Sorry to hear that.

Unfortunately it looks like the order has been pushed back to the 14th due to engineer availability in your area.

Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
HairyDog
Hooked
Posts: 5
Registered: ‎20-03-2013

Re: Expecting fibre change today but nothing happened

Ah ok, that's a shame - it would have been really useful to have been advised that the date was changing, though I can appreciate it's not directly PlusNet at fault it would certainly have saved me some time!
Plusnet Help Team
Plusnet Help Team
Posts: 162
Thanks: 29
Fixes: 15
Registered: ‎02-05-2017

Re: Expecting fibre change today but nothing happened

Fix

I'm sorry the change in date was not corresponded to yourself @HairyDog

Once the order completes we will notify you by SMS and email and from there you should then notice a change in your speeds.

Let us know if you need any further assistance

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team