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Everything good to go. Can I activate early?

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Newbie
Posts: 2
Registered: ‎29-01-2020

Everything good to go. Can I activate early?

Not sure if this is where I can get help?
Bt installed the fibre line yesterday, and router is on with a solid blue light.
Activation date is 01/02, but if it can go on earlier I'd be happy.
Thanks
Mike
4 REPLIES 4
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Moderator
Moderator
Posts: 29,610
Thanks: 3,067
Fixes: 458
Registered: ‎14-04-2007

Re: Everything good to go. Can I activate early?

Moderators Note
This topic has been moved from Fibre Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 79.0 (64-bit)

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Everything good to go. Can I activate early?

@mikehawley2,

 

Looking at the orders they're still open and not completed yet yet, we can try and activate the account early but there's no guarantee you'll be able to connect to the services. As it's a service takeover there's a possibility that it's picking up the sync from a previous but the back-end stuff in Openreach's systems haven't completed to allow authentication to us. If you'd like us to try and activate the account and see if you'll be able to connect let us know and we'll action that, but be aware billing will start from account activation. Alternatively the orders are due to close down at some point on the 31st anyway - you'll have been emailed the next working day as a buffer as orders can sometimes complete at any point until midnight. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎29-01-2020

Re: Everything good to go. Can I activate early?

Thanks Jo.
If you could, yes please. I'm aware billing will start from today.
Thanks
Mike
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Plusnet Help Team
Plusnet Help Team
Posts: 17,513
Thanks: 5,446
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Registered: ‎21-04-2017

Re: Everything good to go. Can I activate early?

Hi Mike, Sorry for the delay I've just activated your account now (Your order has actually completed this morning so you should be good to go) Let us know if you have any issues. Cheers -Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team