cancel
Showing results for 
Search instead for 
Did you mean: 

Equipment & Adding TV

FIXED
Inhaler90
Dabbler
Posts: 11
Registered: ‎19-09-2019

Equipment & Adding TV

Hi,

 

I recently signed up to PlusNet and my line is meant to be going live in 6 days. I haven't received the equipment just yet, and the order tracker doesn't seem to be progressing much. Is this normal? I understand that there's still enough time, just wanted to check Smiley

 

My main question is this: I would like to add TV to my package. Should I wait until my broadband is live to do so, or can I order that already?

 

Thank you.

2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Equipment & Adding TV

Fix

Thanks for getting in touch @Inhaler90

I've checked your orders and I can confirm they're progressing fine and due to complete on the 25th.

With regards to your router by default, it's ordered a few days before the services go live but I've ordered it for you now and you should receive it in time for the transfer date

In terms of adding TV, I'm afraid you can only add this once your broadband goes live. You'd need to call us on 0800 0113 217 to add this.

If there's anything else we can help with let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Inhaler90
Dabbler
Posts: 11
Registered: ‎19-09-2019

Re: Equipment & Adding TV

Perfect, thank you very much @MatthewWheeler