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Engineer visits for installation

Posts: 19
Thanks: 1
Registered: ‎25-05-2019

Engineer visits for installation

I've just ordered a broadband/phone package (to be installed on 04/06/2020). 

Plusnet tells me: "Please note that should your Phone engineer appointment be missed or access is refused then a £65 charge may be applied to your account. Further information can be found here:"

Does this mean I am to expect a visit from an engineer during the installation of the new phone/broadband service? If so, will it be on 04/06/2020 or some other day?



Aspiring Legend
Posts: 14,001
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Registered: ‎24-02-2012

Re: Engineer visits for installation

@dgfr2 If you already have a phone-line installed, an engineer visit is highly unlikely. I assume you already have a BB connection?

Community Veteran
Posts: 31,319
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Registered: ‎14-04-2007

Re: Engineer visits for installation

Moderators Note
This topic has been moved from ADSL Broadband to My Order.



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