Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
23-05-2020 1:57 PM
I've just ordered a broadband/phone package (to be installed on 04/06/2020).
Plusnet tells me: "Please note that should your Phone engineer appointment be missed or access is refused then a £65 charge may be applied to your account. Further information can be found here: https://www.plus.net/help/legal/terms/?scrollTo=engineerVisits#standardTerms"Does this mean I am to expect a visit from an engineer during the installation of the new phone/broadband service? If so, will it be on 04/06/2020 or some other day?
23-05-2020 2:03 PM
@dgfr2 If you already have a phone-line installed, an engineer visit is highly unlikely. I assume you already have a BB connection?
23-05-2020 2:19 PM
