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Engineer visits for installation

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Dabbler
Posts: 19
Thanks: 1
Registered: ‎25-05-2019

Engineer visits for installation

I've just ordered a broadband/phone package (to be installed on 04/06/2020). 

Plusnet tells me: "Please note that should your Phone engineer appointment be missed or access is refused then a £65 charge may be applied to your account. Further information can be found here: https://www.plus.net/help/legal/terms/?scrollTo=engineerVisits#standardTerms"

Does this mean I am to expect a visit from an engineer during the installation of the new phone/broadband service? If so, will it be on 04/06/2020 or some other day?

 

 

2 REPLIES 2
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Hero
Posts: 3,931
Thanks: 1,359
Fixes: 32
Registered: ‎24-02-2012

Re: Engineer visits for installation

@dgfr2 If you already have a phone-line installed, an engineer visit is highly unlikely. I assume you already have a BB connection?

John
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Moderator
Moderator
Posts: 29,364
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Registered: ‎14-04-2007

Re: Engineer visits for installation

Moderators Note
This topic has been moved from ADSL Broadband to My Order.

 

 

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