Engineer visit - 2 June - will I need to be in?
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Engineer visit - 2 June - will I need to be in?
26-05-2021 1:14 PM
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Re: Engineer visit - 2 June - will I need to be in?
26-05-2021 1:40 PM
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Moderators Note
This topic has been moved from ADSL Broadband to My Order
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Re: Engineer visit - 2 June - will I need to be in?
26-05-2021 2:08 PM
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Hi @bluewalkie
Thank you for reaching out via our Community Forum. I've had a look into the orders and can see that for now, the only order in place is to provision a phone service. This is due to the address being what we call a "silver key". Once the phone line has been installed, we'll only then be able to place a broadband order, which will take a further 4-5 working days.
In order to have the phone line installed on 02/06/2021, at the moment, we have to assume that internal access is required, so you'll need to be in during the time slots that you've been advised. Again though, you will NOT have broadband on this date.
Usually what happens is, Openrreach will run a line test a few days before the phone installation, if they're able to see a signal to the master socket, they'll remove the internal part of the appointment, and we'll let you know. Feel free to give us a shout if you have any further questions.
Re: Engineer visit - 2 June - will I need to be in?
26-05-2021 2:14 PM
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I am a bit confused as to why they are saying that they need to install a phone line as I know that the current occupant of flat has broadband this now.
I have been under the impression that broadband would be sorted quite quickly after engineer visit; should a line test not be ran well in advance to determine what the situation is on site?
Re: Engineer visit - 2 June - will I need to be in?
26-05-2021 2:31 PM
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Re: Engineer visit - 2 June - will I need to be in?
26-05-2021 2:44 PM
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