Engineer not turned up

[#1]

We had an engineer booked for AM today - I have taken a day off and waited 4 hours in my mother’s flat but no engineer has arrived or called to update ! If we miss the appointment you say you will charge us £65 - can I charge you £65 as you have missed the appointment?

[#2]

You can guess the answer' it's a 1 way street with OPENREACH.

[#3]

No @shippa, but you should get a £25 credit applied to your account for a 'No show'.