cancel
Showing results for 
Search instead for 
Did you mean: 

Engineer installation

Jeandunn33
Newbie
Posts: 4
Registered: ‎11-04-2023

Engineer installation

Paid £49.99 for an engineer installation, no one came as I take it they weren't needed, am I going to get refund?Huh
8 REPLIES 8
jab1
Legend
Posts: 16,964
Thanks: 5,422
Fixes: 253
Registered: ‎24-02-2012

Re: Engineer installation

@Jeandunn33 Welcome to the forums. Was this for a NEW installation or a move from an existing supplier? If you already have a BT/Openreach line to your property, then the engineer probably doesn't need to visit you, but may have to make changes at the exchange.

John
pjmarsh
Superuser
Superuser
Posts: 4,035
Thanks: 1,579
Fixes: 20
Registered: ‎06-04-2007

Re: Engineer installation

How do you know an engineer wasn't needed?  They may have needed to do external work at the pole, underground chamber, cabinet or exchange (depending on the type of installation) which would all attract the fee.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Jeandunn33
Newbie
Posts: 4
Registered: ‎11-04-2023

Re: Engineer installation

This was move from current supplier, date and time were arranged for engineer to come but no one came, waited in the whole day, change over happened that day as got confirmation by email.
Jeandunn33
Newbie
Posts: 4
Registered: ‎11-04-2023

Re: Engineer installation

We were lead to believe the charge was for engineer to come to my property, date and time were arranged for installation, I was in the whole day and no vans or workmen were seen anywhere near my property.
jab1
Legend
Posts: 16,964
Thanks: 5,422
Fixes: 253
Registered: ‎24-02-2012

Re: Engineer installation

@Jeandunn33 Who was your previous ISP, and did you move from (say) ADSL to FTTC at the same time?

John
Jeandunn33
Newbie
Posts: 4
Registered: ‎11-04-2023

Re: Engineer installation

Talk Talk was last provider, ADSL not changed to FTTC
pjmarsh
Superuser
Superuser
Posts: 4,035
Thanks: 1,579
Fixes: 20
Registered: ‎06-04-2007

Re: Engineer installation

There would need to be work done at the exchange by an engineer for that then.  They wouldn't necessarily need to come to your house.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 16,964
Thanks: 5,422
Fixes: 253
Registered: ‎24-02-2012

Re: Engineer installation

Ah, so you moved from TT, who are an LLU provider. That explains the engineer charge, as they will have attend the exchange to move you from their equipment in the exchange back to the BT circuits.

John