Engineer hasn’t turned up
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Engineer hasn’t turned up
22-03-2021 2:17 PM - edited 22-03-2021 2:18 PM
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Plusnet have said the line is ready and broadband is activated but I can’t do anything until I have an Openreach modem!
What can I do about this?
Re: Engineer hasn’t turned up
22-03-2021 3:15 PM
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Openreach no longer supply modems.
Have you got your pn router?
If so plug that in.
Re: Engineer hasn’t turned up
22-03-2021 3:18 PM
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If they’re not supplying them then how am I supposed to get online? And when did this change?
Re: Engineer hasn’t turned up
22-03-2021 3:24 PM - edited 22-03-2021 3:26 PM
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@jongor wrote:
If they’re not supplying them then how am I supposed to get online? And when did this change?
2016.
Ideally you need a modem/router such as supplied by Plusnet.
Many people buy a BT hub from a well known auction site.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Engineer hasn’t turned up
22-03-2021 3:27 PM
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Why can’t this be made clear during ordering? That without their modem/router combo, you’d need a specialist device to get online?
I’ll have to scour eBay etc for an Openreach modem then; I don’t want to replace my Google router.
Re: Engineer hasn’t turned up
22-03-2021 3:28 PM
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You get on line by either taking the Plusnet freebie combined modem/router or suppling your own hardware. You can get a second hand modem, I recommend the Model 3B Huawei HG612, available from EBay.
Openreach stopped fitting the modem about 5/6 years ago.
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Re: Engineer hasn’t turned up
22-03-2021 3:33 PM
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Oh well, lesson learned, technology moves forward on us all, even the tech savvy.
Re: Engineer hasn’t turned up
23-03-2021 12:33 PM
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Work has to be done by Openreach but it’s in the exchange/street FTTC cabinet, hence the charge.
If you ring Plusnet they will send you out their combined modem/router for the P&P charge by first class post. However be aware that the wireless performance of these is poor.
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