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Engineer hasn't shown up for am appointment

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Newbie
Posts: 1
Registered: 3 weeks ago

Engineer hasn't shown up for am appointment

I initially booked an appointment for this afternoon so that I could work in the morning, but plusnet changed it to AM - Because of this I got to my new house before 8am and now at 3.20pm I still haven't heard anything.

If I try to call the phone line there is just a recorded message saying it's too busy to connect me to an operator.

I also haven't had a router arrive in the post yet or any more communication since you charged me nearly £100!

Please can somebody help.