cancel
Showing results for 
Search instead for 
Did you mean: 

Engineer has completed his work

FIXED
parveyb
Newbie
Posts: 3
Fixes: 1
Registered: ‎20-12-2018

Engineer has completed his work

Hi
BT engineer and he been round over 2 hrs ago and completed his work and confined everything is good on our end. When will our Plusnet account now be activated in order for us to use.

Thanks
5 REPLIES 5
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Engineer has completed his work

Hi @parveyb I have checked your orders and they have completed. However, it can take up until midnight for your broadband to fully activate.

If you have any issues please do not hesitate to get back in touch with us.

parveyb
Newbie
Posts: 3
Fixes: 1
Registered: ‎20-12-2018

Re: Engineer has completed his work

Hi I am not moving from another. This is a new line and I am new customer. Is the activation an automated process or done manually. Seeing other posts is seems this can be done manually to activate broadband. Please advise.
Thanks
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,966
Thanks: 629
Fixes: 176
Registered: ‎27-04-2007

Re: Engineer has completed his work

I'm really sorry for any confusion, as the orders have completed we just needed to manually activate the account for you. I've done that now and you should be able to connect. - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
parveyb
Newbie
Posts: 3
Fixes: 1
Registered: ‎20-12-2018

Re: Engineer has completed his work

Fix
Thanks for the prompt response this is working now
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,966
Thanks: 629
Fixes: 176
Registered: ‎27-04-2007

Re: Engineer has completed his work

Fantastic! thanks a lot for letting us know. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team