Engineer has completed his work

[#1]

Hi
BT engineer and he been round over 2 hrs ago and completed his work and confined everything is good on our end. When will our Plusnet account now be activated in order for us to use.

Thanks

[#2]

Hi @parveyb I have checked your orders and they have completed. However, it can take up until midnight for your broadband to fully activate.

If you have any issues please do not hesitate to get back in touch with us.

[#3]

Hi I am not moving from another. This is a new line and I am new customer. Is the activation an automated process or done manually. Seeing other posts is seems this can be done manually to activate broadband. Please advise.
Thanks

[#4]

I'm really sorry for any confusion, as the orders have completed we just needed to manually activate the account for you. I've done that now and you should be able to connect. - Adam 

[#5 · Accepted solution]

Thanks for the prompt response this is working now

[#6]

Fantastic! thanks a lot for letting us know.