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Engineer did not turn up

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Newbie
Posts: 4
Thanks: 1
Registered: 2 weeks ago

Engineer did not turn up

I ordered ADSL Broadband on 22nd Sept & had an Openreach engineer appointment set for yesterday,13th October.

The appointment was not kept with no prior warning or indication.

PlusNet call centre is not accepting calls for order updates.

As the line is in a holiday home I need to have a new date confirmed asap, as I will need to travel 180 miles to set up the broadband when ready!

Can someone from PlusNet please let me know what's going on?

2 REPLIES 2
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Newbie
Posts: 4
Thanks: 1
Registered: 2 weeks ago

Re: Engineer did not turn up

Complaint Question #207172867 was raised on wednesday 14th & no response so far.

Not a good experience for a new customer!

Highlighted
Newbie
Posts: 4
Thanks: 1
Registered: 2 weeks ago

Re: Engineer did not turn up

Had a call from a lovely lady from PlusNet who has now escalated- issue is with Openreach & hoping for a resolution soon.

🤞