Engineer did not arrive on time
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Engineer did not arrive on time
04-10-2020 5:00 PM
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Furthermore attempts to contact you by phone met with the message that ‘your company was busy, ring back tomorrow’.
I have made multiple attempts to contact you to rearrange another engineer and have again received the above message.
I am hoping that you can rectify this and arrange for an engineer to come out ASAP as I have arranged for my current broadband contact to end in order for me to switch to plusnet.
Re: Engineer did not arrive on time
04-10-2020 5:31 PM
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@SDS wrote:
I am hoping that you can rectify this and arrange for an engineer to come out ASAP as I have arranged for my current broadband contact to end in order for me to switch to plusnet.
Bad move. When switching ISP you should always let the gaining provider inform your current provider you are leaving. Potentially you will now have a cease charge applied to your account instead of a migration. It could also provide a world of agony for you with a line being cut off and there being no line for PN to take over. I'm not saying all PN led migrations are successful, but if you follow the way the system is supposed to work, you at least have some comeback if it goes Pete Tong!
Re: Engineer did not arrive on time
04-10-2020 5:58 PM - edited 04-10-2020 6:02 PM
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@SDS I'm a little confused. You say you are 'switching from your current provider to Plusnet' and yet you expect PN to organise the engineer? AFAIK, that is the responsibility of your current provider. Unless of course you are switching from a provider who does not use the BT infrastructure - Virgin?
Re: Engineer did not arrive on time
04-10-2020 6:29 PM
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Re: Engineer did not arrive on time
04-10-2020 6:38 PM
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Ah - that now makes sense. However, the engineers arrival time is not PNs fault - that is entirely down to BTOR.
Did the engineer do any work inside? If he did, and the only work needed for completion is external, it may not need you to take further time off work.
Re: Engineer did not arrive on time
04-10-2020 6:58 PM
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No, the engineer only looked at/tested the inside connection and then said that outside work needed doing for connection.
Re: Engineer did not arrive on time
04-10-2020 7:02 PM
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Don't you have a ticket in the member centre?
Have you responded there?
Re: Engineer did not arrive on time
04-10-2020 7:03 PM - edited 04-10-2020 7:04 PM
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You need to contact PN again - making sure that you advise them that the engineer called outside the time-slot you were given, and that he advised the need for a cherry-picker for outside work -presumably to run a cable from the nearest DP to your house.
Do you know if there is a cable on your house?
Re: Engineer did not arrive on time
04-10-2020 7:37 PM
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As I have seen staff active on here, I was hoping that posting on here would improve my chances of a response.
Re: Engineer did not arrive on time
04-10-2020 7:38 PM
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I am unsure if there is a cable to the house.
Re: Engineer did not arrive on time
04-10-2020 7:57 PM - edited 04-10-2020 7:58 PM
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@SDS Staff response on here is very hit and miss at the moment.
There won't be a cable to the house - hence the need for a cherry-picker to install one - I was just wondering if the old drop-wire from your eaves to the BT box inside was still in place?
Re: Engineer did not arrive on time
04-10-2020 8:07 PM
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