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Engineer arrived but didn't install, still stuck with no service

mikepenny
Hooked
Posts: 8
Registered: ‎02-11-2022

Engineer arrived but didn't install, still stuck with no service

I waited six weeks for the appointment and once he arrived he said he couldn't install today and would have to take some photos of the outside and arrange another appointment.

As someone who works from home I am stuck using my mobile data which is an extra expense and is far from ideal due to poor connectivity.

When can I expect the next appointment as I have heard nothing since?
12 REPLIES 12
bmc
Hero
Posts: 3,236
Thanks: 1,020
Fixes: 48
Registered: ‎28-02-2017

Re: Engineer arrived but didn't install, still stuck with no service

@mikepenny 

Login in to your PlusNet account and then look for Open Questions under My Order.

 

PN should / will receive a copy of the engineers report and provide an update here (if not be e-mail as well).

 

Brian

mikepenny
Hooked
Posts: 8
Registered: ‎02-11-2022

Re: Engineer arrived but didn't install, still stuck with no service

I can't seem to find an option for My Order, I have a message saying Your order is being processed after I have logged in
Townman
Superuser
Superuser
Posts: 22,978
Thanks: 9,578
Fixes: 159
Registered: ‎22-08-2007

Re: Engineer arrived but didn't install, still stuck with no service

Use the PN Tickets link below to view open tickets and those closed withing the last 30 days.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mikepenny
Hooked
Posts: 8
Registered: ‎02-11-2022

Re: Engineer arrived but didn't install, still stuck with no service

Thank you, but after clicking the link it says no questions found.
Townman
Superuser
Superuser
Posts: 22,978
Thanks: 9,578
Fixes: 159
Registered: ‎22-08-2007

Re: Engineer arrived but didn't install, still stuck with no service

Did you look at the closed ones?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mikepenny
Hooked
Posts: 8
Registered: ‎02-11-2022

Re: Engineer arrived but didn't install, still stuck with no service

Yes, it says you have no open questions, then under closed questions under 30 days it says no questions found
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
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Registered: ‎27-04-2007

Re: Engineer arrived but didn't install, still stuck with no service

Hi @mikepenny, I'm really sorry about the poor experience with this and that it's taken us a long while to respond back to you. 

 

I've checked over your account and it looks like it's too late for me to help but do please shout up and feel free to PM me if you need anything else. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Baldrick1
Moderator
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Registered: ‎30-06-2016
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Re: Engineer arrived but didn't install, still stuck with no service

mikepenny
Hooked
Posts: 8
Registered: ‎02-11-2022

Re: Engineer arrived but didn't install, still stuck with no service

Hi Adam,

I have had my broadband connected this morning and router shows a blue light, but I have no internet connection, I have tried following the instructions on similar questions and have changed the username to the correct information but still no luck, does it have to be activated on your end?

Thanks,
Michael
RealAleMadrid
Aspiring Hero
Posts: 2,724
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Registered: ‎07-07-2009

Re: Engineer arrived but didn't install, still stuck with no service

@mikepenny  A moderator has split your thread so now there are 2 with the same title, rather confusing. 

@adamwalker  has requested you send him a PM with your username in the other thread message #3

https://community.plus.net/t5/My-Order/Re-Engineer-arrived-but-didn-t-did-not-call-first-as-requeste... 

mikepenny
Hooked
Posts: 8
Registered: ‎02-11-2022

Re: Engineer arrived but didn't install, still stuck with no service

Hi, Openreach have now connected my router so I am all good now, thanks for your help
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Engineer arrived but didn't install, still stuck with no service

Hi @mikepenny, really glad to see that's sorted. Do shout up if there's anything else you need help with. - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team