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Engineer appt - new line installation

Posts: 1
Registered: ‎22-05-2020

Engineer appt - new line installation

Hi, I have an engineer appointment booked to activate a new line for moving my fibre service from my previous address. There are already BT Openreach sockets in the property - will the engineer need to enter the property and/or need to make any physical additions inside the property? If so, I will need to let my landlord know. 



Rising Star
Posts: 51
Thanks: 13
Fixes: 3
Registered: ‎14-08-2019

Re: Engineer appt - new line installation

If your master phone socket (NTE) has dialling tone, that means there is an active line and no internal work should be required (but the engineer might want to test from your phone socket anyway)


If there's no dialling tone the engineer may need to trace the line back and connect it up.

Plusnet Help Team
Plusnet Help Team
Posts: 23,602
Thanks: 8,425
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Registered: ‎21-04-2017

Re: Engineer appt - new line installation

Thanks for getting in touch @holly141 I've checked your house move order and the engineer appointment's booked as an installation so they'll likely require access to your property. We've added more detail onto your support ticket here: sending emails and texts out. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team