Engineer appointment - not heard anything
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Engineer appointment - not heard anything
20-08-2021 1:30 PM - edited 20-08-2021 1:40 PM
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Re: Engineer appointment - not heard anything
20-08-2021 2:10 PM
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Do you have an Openreach socket in the property?
Have you checked in the member centre for information on a ticket?
Re: Engineer appointment - not heard anything
20-08-2021 2:29 PM
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I couldn't find anywhere in the member centre to open a support ticket, this was the best I could see.
I've just had an email saying my phone line has been connected, am I right in assuming this means that the engineer has been and my WiFi will be available soon (I was told it'll be tomorrow)?
Re: Engineer appointment - not heard anything
20-08-2021 2:38 PM
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The engineer would have been needed at the cabinet to connect you up.
Your broadband should be available today, they say anytime up to midnight. You should get a text/email saying when the process is complete.
Have you got the router?
Re: Engineer appointment - not heard anything
20-08-2021 2:47 PM
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My router arrived a day or two ago, I've just tried setting it up but the broadband light is flashing red.
Re: Engineer appointment - not heard anything
20-08-2021 3:51 PM
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Try this from the Hub One guide: Press the Restart button and release it when the Power light turns orange. Your Hub will restart and the Power light will glow steady blue. If it's still red, reset your Hub using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds.
If this doesn't work perhaps your BB has yet to be connected, I think this can take until midnight. Otherwise you will have to contact support.
Re: Engineer appointment - not heard anything
20-08-2021 4:32 PM
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