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Engineer No Show

fboschetty
Newbie
Posts: 2
Registered: ‎29-09-2020

Engineer No Show

I was meant to have an openreach engineer turn up today 1 till 5 to set up my broadband.

No calls, messages or emails to suggest they wouldn't show up.

Very annoying as I took half a day off to make sure this would be sorted and paid for the appointment.

Customer service phone no. has been exceptionally busy so I haven't been put through to anyone.

Pretty shocking service all round, just want to be able to use the internet, i've been waiting two weeks already.

 

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,153
Thanks: 1,011
Fixes: 405
Registered: ‎01-01-2012

Re: Engineer No Show

Thanks for your post @fboschetty and apologies for the delayed response.

I just tried to call you but I was unable to get through.

I've updated the open ticket on your account which can be viewed by going here

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team