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Engineer No Show

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Newbie
Posts: 2
Registered: 3 weeks ago

Engineer No Show

I was meant to have an openreach engineer turn up today 1 till 5 to set up my broadband.

No calls, messages or emails to suggest they wouldn't show up.

Very annoying as I took half a day off to make sure this would be sorted and paid for the appointment.

Customer service phone no. has been exceptionally busy so I haven't been put through to anyone.

Pretty shocking service all round, just want to be able to use the internet, i've been waiting two weeks already.

 

1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 8,062
Thanks: 959
Fixes: 391
Registered: ‎01-01-2012

Re: Engineer No Show

Thanks for your post @fboschetty and apologies for the delayed response.

I just tried to call you but I was unable to get through.

I've updated the open ticket on your account which can be viewed by going here

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team