Engineer Appointment
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Engineer Appointment
13-04-2020 12:13 PM
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I am currently a furloughed key worker who has to work at home but I am finding it difficult without internet. My initial appointment was for the 8th of April but that got pushed back to June, when I log in it doesn’t even give me a date.
I was wondering if given the circumstances if my appointment could be brought forward or if that June is a definite. I have received my router and just waiting for a line to be installed.
Just hoping I get some more information about my situation and hopefully the problem sorted soon
Thanks
Re: Engineer Appointment
13-04-2020 1:36 PM
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Welcome to our community forums @Ethanr121
I'm looking at our options here with our suppliers and I'll keep you updated via the support ticket I've created Here.
Re: Engineer Appointment
13-04-2020 1:39 PM
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Moderators Note
This topic has been moved from Fibre to My Order
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Engineer Appointment
13-04-2020 5:41 PM
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@Ethanr121 wrote:
Hi
I am currently a furloughed key worker who has to work at home but I am finding it difficult without internet.
Don't want to be picky here, but if you are furloughed, you shouldn't be working for your employer. If you are working for your employer, they should be paying you, not the furlough scheme.
My order
15-04-2020 7:47 PM
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I have had my appointment for an engineer moved to today by Openreach from 1-6 pm but no one has showed up.when can I expect my appointment?
Re: My order
15-04-2020 7:51 PM
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Moderators Note
Topics from same OP merged.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: My order
15-04-2020 7:52 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: My order
15-04-2020 7:55 PM
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Re: My order
15-04-2020 8:14 PM
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Hi @Ethanr121 Sorry to see no engineer arrived today, I'm chasing this up with Openreach and I'll let you know as soon as I know more which should be tomorrow.
Re: My order
15-04-2020 8:15 PM
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Re: My order
15-04-2020 9:10 PM
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Re: My order
16-04-2020 9:19 AM
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Thanks for getting in touch @Ethanr121
I can see my colleague is monitoring this personally for you and we'll update you as soon as we know more
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