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Engineer Appointment

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Newbie
Posts: 4
Thanks: 1
Registered: ‎13-04-2020

Engineer Appointment

Hi
I am currently a furloughed key worker who has to work at home but I am finding it difficult without internet. My initial appointment was for the 8th of April but that got pushed back to June, when I log in it doesn’t even give me a date.
I was wondering if given the circumstances if my appointment could be brought forward or if that June is a definite. I have received my router and just waiting for a line to be installed.
Just hoping I get some more information about my situation and hopefully the problem sorted soon
Thanks
11 REPLIES 11
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Plusnet Help Team
Plusnet Help Team
Posts: 17,716
Thanks: 5,567
Fixes: 943
Registered: ‎21-04-2017

Re: Engineer Appointment

Welcome to our community forums @Ethanr121 

I'm looking at our options here with our suppliers and I'll keep you updated via the support ticket I've created Here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Moderator
Moderator
Posts: 24,220
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Registered: ‎11-01-2008

Re: Engineer Appointment


Moderators Note


This topic has been moved from Fibre to My Order

Customer / Moderator
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Seasoned Pro
Posts: 921
Thanks: 214
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Registered: ‎22-11-2014

Re: Engineer Appointment


@Ethanr121 wrote:
Hi
I am currently a furloughed key worker who has to work at home but I am finding it difficult without internet. 

Don't want to be picky here, but if you are furloughed, you shouldn't be working for your employer. If you are working for your employer, they should be paying you, not the furlough scheme.

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Newbie
Posts: 4
Thanks: 1
Registered: ‎13-04-2020

My order

Hi ,
I have had my appointment for an engineer moved to today by Openreach from 1-6 pm but no one has showed up.when can I expect my appointment?
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Re: My order


Moderators Note


Topics from same OP merged.

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Moderator
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Registered: ‎11-01-2008

Re: My order

If the engineer needed access to the property I doubt they will be attending due to the current restrictions, though I could be wrong.
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Newbie
Posts: 4
Thanks: 1
Registered: ‎13-04-2020

Re: My order

Ok thanks the guy who I spoke to did he’d check on the order tomorrow. I was just surprised when no one turned up or I didn’t receive a notification to say it was all fine.
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Plusnet Help Team
Plusnet Help Team
Posts: 17,716
Thanks: 5,567
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Registered: ‎21-04-2017

Re: My order

Hi @Ethanr121 Sorry to see no engineer arrived today, I'm chasing this up with Openreach and I'll let you know as soon as I know more which should be tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Newbie
Posts: 4
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Registered: ‎13-04-2020

Re: My order

Ok. Thank you let’s hope it’s good news.
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Plusnet Help Team
Plusnet Help Team
Posts: 17,716
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Registered: ‎21-04-2017

Re: My order

Aye fingers crossed!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Plusnet Help Team
Plusnet Help Team
Posts: 8,062
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Registered: ‎01-01-2012

Re: My order

Thanks for getting in touch @Ethanr121

I can see my colleague is monitoring this personally for you and we'll update you as soon as we know more

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team