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Engineer 5th July

FIXED
Lohkam
Interested
Posts: 2
Registered: ‎05-07-2018

Engineer 5th July

Engineer not showed up today. He was meant to be here in the morning.
4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 9,161
Thanks: 4,157
Fixes: 323
Registered: ‎30-06-2016

Re: Engineer 5th July

Welcome to the forum.

The question has to be whether he was ever going to come. If you're a new subscriber then you will have received an email/text saying that you have an appointment but in most cases the work is done remotely to your property and the engineer has no need to visit. However if you have a fault then that's a different issue and hopefully your post will be picked up soon by a member of the Plusnet staff.

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fizzyj
Grafter
Posts: 39
Thanks: 9
Fixes: 6
Registered: ‎18-06-2018

Re: Engineer 5th July

Fix

Hi there, I can confirm the engineer has connected the line from the exchange and access is not required to your property. Please accept my apologies for not advising you of this.

If this post resolved your issue please click the 'This fixed my problem' button
 Faisal J
 Plusnet Help Team
Lohkam
Interested
Posts: 2
Registered: ‎05-07-2018

Re: Engineer 5th July

Last house one visited. So I thought it was needed.
Thanks
fizzyj
Grafter
Posts: 39
Thanks: 9
Fixes: 6
Registered: ‎18-06-2018

Re: Engineer 5th July

Hi there, we always advise customers to be available as the engineer visits the cabinet first and if he can't activate from there he will visit the property. Can you confirm if your phone and broadband service is working?.

If this post resolved your issue please click the 'This fixed my problem' button
 Faisal J
 Plusnet Help Team