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End of my tether

circe83
Newbie
Posts: 1
Registered: ‎29-06-2021

End of my tether

So I moved house and the internet is switched off on the 12th June. Here I am in my new house without my internet over 2 weeks later.
Each person you speak to seems lovely, and knowledgeable in their field but the components of all the different teams doing what they need to do seems to be an issue.

I need to work from home from
Tomorrow. Assured I would get a call back today with the ‘go live date’ or an alternative solution. The individual I spoke to has let me down. Final nail in the coffin for any hope to sort this out before I go back to work.
The engineer told
Me he may be able to connect without accessing the flat, despite me asking to cancel the appointment. Meaning they may want to charge me £65 missed appointment
‘Oh. There’s a moving house banner on your account… we need to remove that’
Oh- there’s an issue with your account we need to set up a new direct debit and account. This could take 2
Weeks.
Oh don’t worry, we can do a repair account. But no one can tell
Me how long this will
Take.

I would not recommend plus net. In fact. I have nothing good to say about the set up of the first account in previous address or this house move.
I want out.
This is impacting on my ability to earn money
Tags (2)
4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 26,661
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Registered: ‎11-01-2008

Re: End of my tether


Moderators Note


This topic has been moved from ADSL Broadband to My Order

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,658
Thanks: 7,015
Fixes: 1,171
Registered: ‎21-04-2017

Re: End of my tether

Thanks for your post @circe83 and welcome to our Community Forums.

I'm really sorry to see the issues you've had getting a service at your new address.

Can you drop me a private message by going Here with your new address, so I can get this sorted for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,658
Thanks: 7,015
Fixes: 1,171
Registered: ‎21-04-2017

Re: End of my tether

I believe you've phoned just now and I've had your address clarified with the agent that's spoken to you. Really sorry for how we've handled your house move. I can confirm your phone line was installed on the 24/06/21, so I've now placed an order to activate your fibre service at your new address.

I'm taking personal ownership moving forward, and I'll provide an update as soon as I know more, this should be before the close of play today with a view to confirm when your broadband will go live.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 17,689
Thanks: 7,370
Fixes: 71
Registered: ‎22-08-2007

Re: End of my tether


@circe83 wrote:

I need to work from home ...

This is impacting on my ability to earn money

https://www.plus.net/help/legal/terms/archive/fpc/#standardTerms

2. Your use of the services

2.1. You must:

2.1.3. use the services for personal use in the UK (so don't use the services to run your own business, but a couple of work emails or occasional home working are okay) and in accordance with our Acceptable Use Policy;

 

For full on home working you need a business grade service.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.