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Embarrassed to recommend Plusnet

mavisanddes
Newbie
Posts: 1
Registered: ‎25-10-2018

Embarrassed to recommend Plusnet

I have just recommended you to a relative and am utterly ashamed and embarrassed that I have done so. They took out a phone and boradband contract on 7th October - Still no phone line and still no router arrived - but even worse, not even an email updating on progress. Formal complaint lodged earlier this week by raising a ticket and guess what, not even acknowldged. Direct debit was set up same day so if you can do that why can't you progress the package or at least acknowldge them - my parents are in their 80's and my advice now is to cancel the direct debit and go somehwere that gives a damn. I am acting for them so if you want to redeem this, I can pm you details.😡😡😡

1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,607
Thanks: 6,117
Fixes: 1,017
Registered: ‎21-04-2017

Re: Embarrassed to recommend Plusnet

Really sorry to hear this.

I think I've found their account from the details in your forum profile.

From what I can see the current provider of the property placed an order to cease the active line so we couldn't get the order in place with our suppliers until this had completed, but I do appreciate that this doesn't excuse the lack of communication from us and for that I do sincerely apologise.

I've manually placed an order to restart the recently stopped phone line at their address, which should reactivate either today or tomorrow. Once that's done we'll place the broadband on the line, which typically takes 4-7 working days.

Apologies for the inconvenience this has caused.

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 Anoush Mortazavi
 Plusnet Help Team