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Emails/texts to say services are live but no phone or internet working

falconfire74
Newbie
Posts: 1
Registered: ‎16-08-2018

Emails/texts to say services are live but no phone or internet working

Apparently my landline has been live since Aug 9 but the line is dead. I also recieved an email, like my phone services, saying my internet is good to go but I cant access the net. Whats going on. I can only access the net via this stupid mobile which is like surfing high speed internet on an atari! Plus there is a 20min+ wait on the phone which I cant afford to do. Im stuck in limbo here.
2 REPLIES 2
RealAleMadrid
Seasoned Champion
Posts: 1,468
Thanks: 653
Fixes: 33
Registered: ‎07-07-2009

Re: Emails/texts to say services are live but no phone or internet working

Support calls on 0800 numbers are free on mobiles so just hang on for a while for an answer.Smiley

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,199
Thanks: 467
Fixes: 127
Registered: ‎27-04-2007

Re: Emails/texts to say services are live but no phone or internet working

Hi there, line tests have picked up on a fault, I've reported this with Openreach. As it's an external issue we should be able to get this resolved for you over the next few days without the need for an engineer visit. 

 

Please take a look at this ticket for more information and updates: https://www.plus.net/wizard/?p=view_question&id=181167890


Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team