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Early activation

Posts: 2
Registered: ‎29-04-2018

Early activation

wonder it would be possible to activate my broadband early?

I have a strong broadband sync.

I'm able to connect to BT_test_user both at startup and

I was briefly able to resolve the other day.


I'm sure this is just plus net not authenticating my account as BT seem to have done their end of things.

Many thanks.


Posts: 21,547
Thanks: 4,411
Fixes: 501
Registered: ‎06-04-2007

Re: Early activation

Moderator's note:

Thread moved from Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 25,325
Thanks: 9,219
Fixes: 1,478
Registered: ‎21-04-2017

Re: Early activation

Hi Stuart.

From what I can see your order is still in a committed status on the wholesale systems, which should complete tomorrow. Though from what you've said, it does sound like the work has been done so I'll activate your account on our side.


If you're unable to connect in a few moments, it's possible that not all the work has been done, so I'd recommend waiting until tomorrow.


Hope this helps. -Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team