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Early activation

manol
Interested
Posts: 1
Registered: ‎09-08-2017

Early activation

Just received my router through the post yesterday but it's due to be activated on the 23rd. Is there any way plusnet can activate it early? What takes so long?
3 REPLIES 3
jab1
Aspiring Legend
Posts: 11,155
Thanks: 3,671
Fixes: 136
Registered: ‎24-02-2012

Re: Early activation

Welcome to the forums, manol

There doesn't seem to be any Plusnet staff on here at the moment - it is weekend - but hopefully one of them may be able to pick this up Monday for you.

 

John
bmc
Aspiring Hero
Posts: 2,282
Thanks: 622
Fixes: 27
Registered: ‎28-02-2017

Re: Early activation

An OpenReach engineer has to visit the FTTC cabinet to so some work. Your activation date depends on engineer availability.

 

Brian

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,156
Thanks: 9,149
Fixes: 1,473
Registered: ‎21-04-2017

Re: Early activation

Sorry about the delay with your activation

It's due to engineer availability I'm afraid Sad

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team