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Early activation

theycallmethor9
Newbie
Posts: 2
Registered: ‎29-04-2018

Early activation

‎29-04-2018 11:11 PM

wonder it would be possible to activate my broadband early?

I have a strong broadband sync.

I'm able to connect to BT_test_user both at startup and plusdsl.net

I was briefly able to resolve plus.net the other day.

 

I'm sure this is just plus net not authenticating my account as BT seem to have done their end of things.

Many thanks.

Stuart.

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Mav
Moderator
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Posts: 22,392
Thanks: 4,736
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Registered: ‎06-04-2007

Re: Early activation

‎30-04-2018 3:40 AM

Moderator's note:

Thread moved from Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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Gandalf
Community Gaffer
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Posts: 26,573
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Registered: ‎21-04-2017

Re: Early activation

‎01-05-2018 2:28 PM

Hi Stuart.

From what I can see your order is still in a committed status on the wholesale systems, which should complete tomorrow. Though from what you've said, it does sound like the work has been done so I'll activate your account on our side.

 

If you're unable to connect in a few moments, it's possible that not all the work has been done, so I'd recommend waiting until tomorrow.

 

Hope this helps. -Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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