cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Early activation

manol
Newbie
Posts: 1
Registered: ‎09-08-2017

Early activation

‎19-08-2017 5:28 PM

Just received my router through the post yesterday but it's due to be activated on the 23rd. Is there any way plusnet can activate it early? What takes so long?
Message 1 of 4
(633 Views)
0 Thanks
3 REPLIES 3
jab1
Legend
Posts: 17,095
Thanks: 5,482
Fixes: 255
Registered: ‎24-02-2012

Re: Early activation

‎19-08-2017 5:51 PM

Welcome to the forums, manol

There doesn't seem to be any Plusnet staff on here at the moment - it is weekend - but hopefully one of them may be able to pick this up Monday for you.

 

John
Message 2 of 4
(615 Views)
0 Thanks
bmc
Hero
Posts: 3,258
Thanks: 1,030
Fixes: 49
Registered: ‎28-02-2017

Re: Early activation

‎19-08-2017 6:19 PM

An OpenReach engineer has to visit the FTTC cabinet to so some work. Your activation date depends on engineer availability.

 

Brian

Message 3 of 4
(601 Views)
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Early activation

‎21-08-2017 2:27 PM

Sorry about the delay with your activation

It's due to engineer availability I'm afraid Sad

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Message 4 of 4
(567 Views)
0 Thanks