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Early activation please?

wshaw31
Grafter
Posts: 36
Thanks: 19
Registered: ‎16-06-2021

Early activation please?

Hi,
My telephone is now active and working and open reach seem to have completed their work as an ADSL connection started syncing last night, I was wondering can my plus net broadband account be activated on your end instead of waiting until 22nd?
Everything ready to go now, just need activated your end. Cheers
4 REPLIES 4
wshaw31
Grafter
Posts: 36
Thanks: 19
Registered: ‎16-06-2021

Re: Early activation please?

Anyone help?
jab1
Aspiring Legend
Posts: 12,163
Thanks: 3,877
Fixes: 150
Registered: ‎24-02-2012

Re: Early activation please?

@wshaw31 Have patience - this needs PN Help Team intervention, and there are on a couple of them on here at the moment.

John
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Early activation please?

Hi @wshaw31 Thank you for reaching out. Unfortunately not. In your scenario, we identified a stopped line at your property upon sign up, which we were able to restart within one working day.

 

A separate Broadband order was then placed with our suppliers through BT Wholesale, and the standard lead time for all ADSL orders is 4-5 working days. We have no leverage with Openreach to have this date brought forward. While I'm here, I can confirm that your activation date is in fact 21/06/2021, however our automated system pushes this on a day as it can take any time up to 23:59 on 21/06/2021 to go live.

 Adam
 Plusnet Help Team - Leeds
wshaw31
Grafter
Posts: 36
Thanks: 19
Registered: ‎16-06-2021

Re: Early activation please?

Thanks for the info Adam.

The line had never stopped syncing (although it was stopped on the systems) on adsl2+ , but yesterday it resynced itself on g.dmt and snr figures etc had been reset as well, that’s why I had assumed wholesale had reset it and was ready to go.

Thanks for the info anyway, much appreciated, was worth a try 😊👍