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Due to go live Monday no router

Timshergold
Newbie
Posts: 3
Registered: ‎14-12-2019

Due to go live Monday no router

Moving from talktalk to plusnet Monday but no router yet. Not a good start to using plusnet. Any help appreciated.

 

4 REPLIES 4
Timshergold
Newbie
Posts: 3
Registered: ‎14-12-2019

Re: Due to go live Monday no router

Now talking to customer service,  thanks 

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Due to go live Monday no router

Glad to hear it's been sorted for you, @Timeshergold.

 

Give us a nudge if you need any further assistance,

Thanks.

Timshergold
Newbie
Posts: 3
Registered: ‎14-12-2019

Re: Due to go live Monday no router

Now have router, but not working apparently due to 

exception on the order which has stopped the order from progressing.

 Now with openreach.

phone also has problems only works outgoing no incoming calls also with openreach?

and to top it I have the first bill not a good start to Plusnet

 

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Due to go live Monday no router

Thanks for getting back to us.

 

It looks like you've since been updated by our Provisioning Team via this support ticket here

 

Let us know if you need anything else

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team