Due to complete tomorrow but no router

[#1]

My order is due to complete tomorrow but my router has not arrived 😞

Will my talk talk router simply stop working or can i set it to use Plusnet?

Who do I need to contact please?

[#2]

Welcome to the community forums @pletscher.

I do sincerely apologise for the delays with your router delivery. Looking at your account, the order was placed by automation around 1 hour before you called earlier today.

While we always have to advise 3-5 working days for delivery of our routers, they are sent out via first class post so you hopefully won't be waiting too long.

Thank you for your patience.