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Due date gone but broadband not activated

FIXED
clarkdp85
Newbie
Posts: 2
Registered: ‎19-03-2018

Due date gone but broadband not activated

Hi. I'm in the middle of switching from BT fibre to plusnet fibre. The activation was due to happen by midnight on Saturday 17/03/18 . The BT fibre was disconnected on Friday and I had a text from plusnet to say the phone service was ready but nothing about the broadband getting activated. I haven't heard anything since. Is someone able to check to see what's happening? Much appreciated.

 

Dave.

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,350
Fixes: 1,603
Registered: ‎21-04-2017

Re: Due date gone but broadband not activated

Fix

Hi Dave and welcome aboard.

Sorry about the rocky start. Your account didn't activate on our side when the order completed with our suppliers. I've just done that for you now so you should be safe to setup your router within a few moments.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
clarkdp85
Newbie
Posts: 2
Registered: ‎19-03-2018

Re: Due date gone but broadband not activated

Excellent! Up and running now. Many thanks.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,350
Fixes: 1,603
Registered: ‎21-04-2017

Re: Due date gone but broadband not activated

I'm glad to hear that Dave.

Hopefully it's all smooth sailing from here.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet