I recently placed an order for fibre broadband but wasn't told it wasn't available at all until the order had been processed and the router had been ordered and dispatched. We've been asked if we want to downgrade to regular broadband but I can't get through to anybody at all on the phone to give them the go ahead and continue with regular broadband. I'm disappointed with the service already if I'm being honest as I feel that I was sold something that wasn't available in our area in the first place and now either have to downgrade to regular broadband or go through the hassle of finding another provider and sending all the hardware back.
I can't get through to anybody by phone as I'm just placed on hold for ages every time I phone hence I'm placing this comment here, i've raised several tickets that have either been closed or i'm told i need to contact somebody else, i've even tried the online chat but am always number 20 something in the que. We would like to carry on with regular broadband but I'm not happy with the service I've received so far from plus net if i'm honest and am worried about entering a contract based on the service I have received so far.
Any help or suggestions would be appreciated.
Many thanks.
