Don't know what's going on

[#1]

I am currently trying to set up my mum's fiber BB, when signing up we were under the impression that we had to pay £75 for BT to connect a new line to the address. Well that date was today I waited in all morning for nothing... Now I have received a text from Open reach that says

Hi, Openreach here! You have an appointment with us to provide your new phone / broadband service on WED 09/09/2020 8am - 1pm. If you’re happy to answer a series of 4 questions to help us prepare for this reply back ‘OFH Yes’ or ‘OFH No’ if not. If you can’t make the appointment please contact your Communications Provider.

Do I need to be in for this appointment because I won't be. I have no information regarding this, or what they are actually going to do and what exactly am I paying £75 for ?.

I am sorry if I seem a bit off I'm just a annoyed at the lack of information here.

Regards

Alex.

[#2]

Moderators Note

This topic has been moved from Fibre to My Order 

[#3]

Thanks for your post @Alex2x and apologies for the delayed response.

If you can drop me a PM with her account username I can advise further

[#4]

My Mum's username is irenepatience . I have recently plugged in a phone into the socket and there appears to be a dial tone so hopefully all sorted. But I have no confirmation form Openreach regarding my appointment that I never requested on Friday.

Thanks for the reply though, there seems to be one heck of a lot lack of communication going on , that's half the problem.

[#5]

Thanks for your time @Alex2x, as discussed I have taken ownership and will get back to you tomorrow when I know more.