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Do you still send a router if...

FIXED
jonnoandrews
Hooked
Posts: 8
Registered: 12-06-2017

Do you still send a router if...

I have chosen to use my own equipment at signup?

 

Thanks 

6 REPLIES
Community Veteran
Posts: 3,181
Thanks: 19
Fixes: 2
Registered: 31-07-2007

Re: Do you still send a router if...

only if you tell them not to

Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Community Veteran
Posts: 2,924
Thanks: 169
Fixes: 3
Registered: 05-04-2007

Re: Do you still send a router if...

You may as well not to, in case your current equipment dies then you can store it as a backup and switch over if it happens.
Plusnet Help Team
Plusnet Help Team
Posts: 4,159
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Do you still send a router if...

Fix

From looking at your account, it doesn't look like we'll send you a Plusnet router as it wasn't chosen at signup.

Let us know if you change your mind.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jonnoandrews
Hooked
Posts: 8
Registered: 12-06-2017

Re: Do you still send a router if...

OK I might as well have one then please (as a backup) in the unlikely event that mine does die.  I originally chose my own equipment because I thought this was necessary to get my broadband login details from yourselves but I see now in my account that this is supplied anyway.  Thanks for the replies everyone. 

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Do you still send a router if...

That's been ordered for you and we'll get this to you as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jonnoandrews
Hooked
Posts: 8
Registered: 12-06-2017

Re: Do you still send a router if...

Thank you very much I have just received the hardware order email