cancel
Showing results for 
Search instead for 
Did you mean: 

Do I have to be home for the Engineer visit?

FIXED
ohm
Hooked
Posts: 6
Thanks: 2
Registered: 26-04-2016

Do I have to be home for the Engineer visit?

Hi there

 

My phone line / fibre activation day is next week and I received a text message saying an engineer with visit next Tuesday 9-1pm I think.

Do I need to be home for this, as I have an appointment at the vet with my cat at that time? I can change the vet appointment if need be.

 

I have already received my self-install hub one router. I'm currently on Sky ADSL if that's relevant?

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,028
Thanks: 736
Fixes: 165
Registered: 25-03-2015

Re: Do I have to be home for the Engineer visit?

Fix

Hi ohm,

 

To be honest, I'm not entirely sure why the email notification advised of an appointment as we no longer send out engineers for fibre installations.

 

I'll make sure this is flagged up with the relevant people for further investigation, however to put your mind at rest, I can confirm that you shouldn't need to be at home when the engineer goers out to activate the services from the cabinet.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
ohm
Hooked
Posts: 6
Thanks: 2
Registered: 26-04-2016

Re: Do I have to be home for the Engineer visit?

Thanks, I thought that was the case. Smiley