cancel
Showing results for 
Search instead for 
Did you mean: 

Dispatch Router Pending

mstreet
Newbie
Posts: 1
Registered: 16-05-2018

Dispatch Router Pending

Hi, I went live yesterday and still haven't received a router, is this a normal occurrence with Plusnet ? How long in general have people waited for their routers to arrive?
2 REPLIES
Moderator
Moderator
Posts: 18,211
Thanks: 2,698
Fixes: 208
Registered: 06-04-2007

Re: Dispatch Router Pending

Moderator's note:

Thread moved from Fibre Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Gaffer
Community Gaffer
Posts: 13,318
Thanks: 1,104
Fixes: 89
Registered: 04-04-2007

Re: Dispatch Router Pending

Hi there, apologies for the delay. It looks like we missed (or didn't receive) the advance notice of your completion date so the device wasn't ordered in time. I suspect you'll find it arrives with today's Royal Mail delivery.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵