Hi, I went live yesterday and still haven't received a router, is this a normal occurrence with Plusnet ? How long in general have people waited for their routers to arrive?
Forum Moderator and Customer Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain He who feared he would not succeed sat still
Hi there, apologies for the delay. It looks like we missed (or didn't receive) the advance notice of your completion date so the device wasn't ordered in time. I suspect you'll find it arrives with today's Royal Mail delivery.
Bob Pullen Plusnet Product Team If I've been helpful then please give thanks ⤵
