@fairways,
I'm really sorry about the problems you've had. I've had a look at the history of the provisioning to see if there's anything that can be done to get your internet up and running as soon as possible but unfortunately there isn't.
It looks like when the transfer completed from Sky to ourselves, the line order was marked as closed and working but when the fibre order was going through testing a fault was detected.
This has resulted in the requirement for another fibre engineer to go out as the transfer was classed as a failed install. This is because of a fault in the cabinet, specifically the pairs you're connected to that were causing a short and no dial tone on the line.
They've scheduled another visit but obviously these are based on resource in the area, and are classed as multi-skilled engineers, but hopefully this should be over the weekend but we won't receive an update until Monday. I recognise this doesn't really help your situation as you're still without service but I'm very sorry to say there isn't currently much else we can do.
