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Disconnect old service plus net not started new broadband

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Newbie
Posts: 1
Registered: a month ago

Disconnect old service plus net not started new broadband

Old service disconnected at 3 pm without warning, waiting for email from plusnet to tell me when connected.  Router not connecting and not accepting password.  Search internet says switch should only take a few minutes.  Plusnet help page says I have to wait til after midnight.  why can't old and new service coincide?

Lost 2 hours work - working for frontline service in social care.  This is not a supplier I would recommend to anyone

1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 812
Thanks: 141
Fixes: 40
Registered: ‎24-04-2017

Re: Disconnect old service plus net not started new broadband

Hi @hector12, thanks for getting in touch and welcome to our Community forums. I'm sorry to hear you haven't had the greatest start to our service and I can see with the help of a colleague you now look to be online. By all means if there's anything we can help you with moving forwards then please don't hesitate to get back to us.

 Ben Devine
 Plusnet Help Team