Disconnect old service plus net not started new broadband

[#1]

Old service disconnected at 3 pm without warning, waiting for email from plusnet to tell me when connected.  Router not connecting and not accepting password.  Search internet says switch should only take a few minutes.  Plusnet help page says I have to wait til after midnight.  why can't old and new service coincide?

Lost 2 hours work - working for frontline service in social care.  This is not a supplier I would recommend to anyone

[#2]

Hi @hector12, thanks for getting in touch and welcome to our Community forums. I'm sorry to hear you haven't had the greatest start to our service and I can see with the help of a colleague you now look to be online. By all means if there's anything we can help you with moving forwards then please don't hesitate to get back to us.