Disconnect date different to connection date
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Disconnect date different to connection date
11-10-2017 8:27 PM
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I have signed up to move to PN fibre from Sky adsl shortly and have been given a date for the move by PN.
Today I received letter from Sky with date 5 days prior to the one given by PN.
This means I would be without phone/b.band for 5 days.
Surely this is not normal procedure or indeed acceptable?
Re: Disconnect date different to connection date
11-10-2017 8:35 PM
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You need to query this with Sky, I think. I'm no expert, so I hope a PN staff member picks this up, but my understanding is that transfers are gaining, not losing, provider led.
Re: Disconnect date different to connection date
11-10-2017 9:01 PM
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Precisely my point - gainer led.
Surely it shouldn't be up to me(or any other new customer) to liaise between old and new supplier.
Here's a thought: maybe a new order with PN triggers a disconnect order at Sky with a "phantom" (estimated) transfer date.
This would automatically trigger a "sorry you're leaving" letter from Sky with the "phantom" date.
A couple of days later PN get an actual activation date from OpenReach and confirm this to the new customer.
Meanwhile, PN have passed this new date to Sky?
Maybe in a couple of days I'll get another letter from Sky with the new date?
Maybe I'll ring them just to make sure!
Re: Disconnect date different to connection date
11-10-2017 9:06 PM
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Re: Disconnect date different to connection date
12-10-2017 11:28 AM
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@cjpresy wrote:
Precisely my point - gainer led.
Surely it shouldn't be up to me(or any other new customer) to liaise between old and new supplier.
Here's a thought: maybe a new order with PN triggers a disconnect order at Sky with a "phantom" (estimated) transfer date.
This would automatically trigger a "sorry you're leaving" letter from Sky with the "phantom" date.
A couple of days later PN get an actual activation date from OpenReach and confirm this to the new customer.
Meanwhile, PN have passed this new date to Sky?
Maybe in a couple of days I'll get another letter from Sky with the new date?
Maybe I'll ring them just to make sure!
Spot on. It's likely that your previous provider haven't comm'ed out the new transfer date just yet.
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