Direct debit failed message

[#1]

Hi, I am a new customer in the process of waiting for my broadband to go online.
I've already set up direct debit in the manage account options. My bank says it's already active but plusnet keeps sending me direct debit failed message.

I opted for the line rental saver. Already paid upfront for 18 month contract. Order progress is stuck on "first payment". I thought I already paid everything in advance?

Internet is supposed to go online on the 16th. Not much time left. Please help.

[#2]

Hi @nakoruru, welcome to the community forums.

I have taken a look into this for you and provided a more detailed response on the account here for you (due to some information being account specific).

Also just to note, the Line Rental Saver is an advance payment for 12 months Line Rental, so would not cover the full 18 month contract period.