Hi @Lilith74, I am really sorry to hear of the delays that you encountered with your orders. The amount you have been credited will be equivalent to the days without service based on your monthly subscription. I am sorry to hear you are not happy with this.
We are currently not part of the automatic compensation scheme, though remain committed to signing up to this and will confirm when this will happen. With that being said, I have provided a further response on your account here.