Delayed installation
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Delayed installation
24-01-2017 3:07 PM - edited 24-01-2017 3:09 PM
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Hi
Could somebody explain why I have only been given 1 days noticed regarding a delay in my fibre installation date by over a week? I have already booked off work and made other necessary arrangements to prepare for the engineers visit so this is a huge inconvenience to me.
Not a good start given that I am a new customer and still within the 14 day cancellation period.
Why has this happened and how can I get the date moved forward as I have no internet connection at the moment.
Thanks
R
Re: Delayed installation
25-01-2017 12:28 PM
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Hi there,
I've checked the account and can see we have an appointment arranged for 2/2/17 which we confirmed on Monday but I can't see anything noted about any appointments on previous dates.
Re: Delayed installation
01-02-2017 5:28 PM
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Hi
It was only changed on the Tuesday (the day before the appointment was due).
Now I have been told the appointment will be on 2/2/2017 pm but have just been contacted by the engineer saying he is coming in the morning.
Can somebody please tell me what is going on? I have already had to re-arrange at the last minute once and I don't wish to do that again.
Thanks
R
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