Delay with my order

[#1]

I am also very disappointed as I moved flats in the same house and waited 3 weeks or more for the line to be connected today BUT still got no Broadband!! I am glad I chatted online but then had to make 3 calls to you and was told that the Broadband needed to be ordered!! WHAT??? Surely the Broadband is ordered when we order Broadband   If I had not chatted then I do not know what would have happened. I have the same router and have spent far too much using 3 mobile internet for 3 weeks already.!!! Now I still have to wait, I have been told 4 days for the Broadband. Disgusting service this time. 

Moderator's note by Mike (Mav): Changed title to reflect issue after split to its own thread.

[#2]

Moderator's note:

Post split to its own thread for better visibility.

[#3]

Hello @MrsPuddleduck,

Thanks for getting in touch. We are sincerely sorry for the delay in getting you connected. Usually we can activate broadband at the same time a phone line is installed but sometimes we can't I'm afraid. We have placed the broadband order now and we'll confirm the completion date shortly via the account here.