Delay to broadband activation

[#1]

Our broadband should have been activated yesterday but it wasn't. I haven't had the confirmation email or text to tell me everything is ready. Does it usually take this long?

[#2]

Hi @benandtaya, thanks for getting in touch.

I'm sorry for the lack of communication there has been with your orders. From checking this, they're now showing as active and complete. I've therefore updated your account details to reflect this and you should be able to connect within the next 10-15 minutes.

Let us know if you experience any issues