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Delay to broadband activation

benandtaya
Browser
Posts: 1
Registered: ‎24-10-2019

Delay to broadband activation

Our broadband should have been activated yesterday but it wasn't. I haven't had the confirmation email or text to tell me everything is ready. Does it usually take this long?
1 REPLY 1
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Delay to broadband activation

Hi @benandtaya, thanks for getting in touch.

 

I'm sorry for the lack of communication there has been with your orders. From checking this, they're now showing as active and complete. I've therefore updated your account details to reflect this and you should be able to connect within the next 10-15 minutes.

 

Let us know if you experience any issues

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team