I recently raised an order for a phone line to be switched to plusnet along with taking FTTC broadband. This was for my mother who is moving house soon. I never had an option to specify/request a date, and it looks like it will all happen way to early, as its for a new house she is in the process of buying and likely wont have completed the purchase for around another 6 weeks.
I have tried calling customer services but it doesnt seem like that is operating at the moment.
Any idea how I can:
Get the activation/take-over of the phone line pushed back a few weeks?
Get the delivery address of the router changed to the address where she is currently living?